You will not be eligible for any type of refund or credit should you need to cancel your registration. This policy applies to all registrants regardless of when the registration form is submitted. Substitutions are permitted at any time and must be submitted in writing (email acceptable). Substitutions will not be reviewed or processed until they are received in writing. Phone substitutions will not be accepted. The substitute must be from the same firm as the original registrant. The substitution notice must contain accurate contact information for the new registrant; otherwise, TMA cannot guarantee an accurate listing on the registration list. Please note that substitutions made after June 1 may not be reflected on the registration list. Substitutions must be of the same registration category (i.e., member, non-member); otherwise, the substitute will be invoiced for the difference in registration fees. In the case of a spouse/guest substitution, the new registrant must be a spouse/guest of a member of the same firm (spouse/guest registration is transferable within the same firm). For more information regarding complaints and/or the cancellation and substitution policy, contact Andrea Pauson at 215-657-5551.